Privacy policy

Boss Home Health and Family Services LLC ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services (collectively, the "Services"). By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using our Services.

1. Information We Collect

1.1 Personal Information‍

We may collect the following types of personal information:

• Contact Details: Name, email address, phone number, and mailing address.
• Health Information: If required for providing our services, we may collect health-related information subject to applicable laws, including HIPAA, where necessary.
• Payment Information: Billing details, such as credit/debit card information or bank account details (processed securely through third-party providers).
• Account Information: If you create an account, we may collect login credentials, preferences, and other profile details.

1.2 Non-Personal Information

We may also collect non-personally identifiable information, such as:

• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.
• Device Information: Information about the device you use to access the Services, such as device type, operating system, and unique device identifiers.
• Cookies and Tracking Technologies: Information collected through cookies and similar technologies to improve your experience on our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

1. To Provide Services: Process service requests, coordinate care, and deliver our home health and family services effectively.
2. To Communicate: Respond to your inquiries, send administrative updates, and provide service-related notifications.
3. To Improve User Experience: Analyze usage trends, personalize content, and improve the functionality of our website and services.
4. To Process Payments: Facilitate billing and payment transactions securely.
5. To Ensure Compliance: Comply with legal and regulatory requirements, including HIPAA and other healthcare-related regulations.
6. For Marketing (with consent): Send promotional materials, newsletters, and service updates where applicable and permitted by law.

3. Sharing and Disclosure of Information

We may share your information in the following ways:

3.1 With Service Providers

We may share personal information with trusted third-party vendors who assist us in operating our website and delivering our Services, such as:

• Payment processors.
• IT and hosting providers.
• Healthcare professionals or subcontractors involved in delivering care.

3.2 For Legal Obligations

We may disclose personal information if required to comply with applicable laws, regulations, or legal processes, such as subpoenas or court orders.

3.3 With Your Consent

We may share your information with third parties if you provide explicit consent.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners.

4. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we update or correct inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Opt-out of receiving promotional emails by using the “unsubscribe” link provided in those communications.

To exercise these rights, please contact us using the information provided in the Contact Us section below.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small data files stored on your device that help us improve the functionality of our website and personalize your experience.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for basic website functions.
• Performance Cookies: Track how visitors interact with our website to help us improve performance.
• Functional Cookies: Remember your preferences to enhance your experience.
• Advertising Cookies: Deliver personalized ads based on your browsing behavior (if applicable).

5.3 Managing Cookies

Most web browsers allow you to control cookies through browser settings. Please note that disabling cookies may impact your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measure is foolproof, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When your data is no longer required, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

9. Children’s Privacy

Our Services are not intended for children under the age of [13/16/18, depending on jurisdiction], and we do not knowingly collect personal information from minors. If you believe that we have collected such information, please contact us, and we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected in the “Last Updated” date at the top of this page. Your continued use of our Services after any updates constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Email: info@bossmedical-enterprise.com